The trend of non-cash payment and digitalization in retail banking and the maturization of Fintech companies in Vietnam is posing great opportunities as well as challenges for retail banks in the fourth Industrial Revolution.

According to “Banking services report: User’s behavior and trends in Vietnam” surveyed by IDG Vietnam in 2017, e-banking solutions are growingly favored for their easy access and time-saving nature, with 81% of participants using e-banking solutions for transactions, compared to 21% as of 2015. Meanwhile, customer dissatisfaction of e-banking solutions in Vietnam remains almost constant across the last two years (68% in 2017 compared to 70% in 2015), for major issues such as high transaction costs, transaction errors and poor customer services.

Mr Nguyen Toan Thang, Secretary General of Vietnam Banks Association spoke at the forum. (Photo: ATP)
In that context, this year’s forum serves as a meeting place for industry leaders and experts from banking and technology sectors to discuss the development trends of retail banking in the 4th Industrial Revolution by showcasing the latest technology solutions in Vietnam. It is bringing together more than 20 high-profile leaders and experts from Singapore, UK, France, the Republic of Korea, China, India and Vietnam to deliver speeches.

The event includes Keynotes, two Conference Sessions, the Technology Exhibition and the award ceremony of Vietnam Outstanding Banking Awards 2017.

Keynotes chaired by Mr. Nguyen Toan Thang, Secretary General of Vietnam Banks Association will feature speeches from leaders of BIDV and VIB combined with views from leaders of technology enterprises - Samsung, CMC and ANSV - on retail banking solutions; and the report on user behavior in banking services from IDG. 

These talks will address the topics of digital conversion trends, security for online payments, and the impact of new technology trends on the customer experience.

Session 1 with the theme “Transforming IT infrastructure of retail banking towards secure and efficient operation” will focus on the analysis and practical experiences in applying high-speed network infrastructure, digital conversion solutions, data center security, automated testing solutions, and new solutions for data management; while session 2 titled “Enhancing customer experience with disruption technologies & innovative payment strategies” will focus on payment solutions and digital banking.

Together with conference sessions, the exposition area will introduce disruptive technology solutions and services applied in the retail banking sector from leading corporations from the US, UK, Czech Republic, India, the Republic of Korea and the host./.