Accordingly, administration agencies of the city have also assisted residents to send procedures online to minimize traveling and direct contact in public places.

Evidently, it is more convenient for the local residents to submit administration procedures online since they do not need to frequently go to the offices of administration agencies in such a sensitive time of COVID-19 outbreak.

Photo for illustration (Source:

Mr. Vu Chung Suc, a resident from Binh Hung Hoa A ward in Binh Tan district, said that people in his residential area are eager to use this new method. If there is trouble, they will go to the head of the residential quarter for help. Using online public services help them save time and give them result more quickly.

“In my residential area, 99 percent of the people have their own smart phone, so using phone apps for administrative tasks and maintaining contact with the local authorities is truly easy”, added Mr. Suc.

In Binh Tan district, the proportions of level 3 and level 4 online documents account for 58 percent and 27 percent, respectively.

The rate of online received procedures in Tan Tao A ward of Binh Tan District reached 91.5 percent since the beginning of this year, an increase of 14 percent compared to this time last year.

According to Ms. Huynh Dang Ha, Vice Chairwoman of the People’s Committee of Tan Tao A ward, in many categories such as individual household business permit registration or private house address registration, 100 percent of the procedures are sent online.

Chairman of the District 1 People’s Committee Nguyen Van Dung shared that his office closely cooperates with banks so that people can pay fees online as well.

The number of citizens using online public services in District 1 makes up nearly 96 percent in February 2020, compared to only 70 percent of last year.

In Hoc Mon district, the rate of documents submitted and processed online has reached 52 percent.

Thu Duc district has just introduced its ‘Thu Duc Truc Tuyen’ app to allow residents to carry out administration processes, check the document handling progress online while staying at home. Therefore, the percentage of online public service use increases by 30 percent compared to this time last year, with the particular rise of 100 percent in the category of labor-salary documents.

According Mr. Ho Ngoc Tung, Chairman of the People’s Committee of Truong Thanh ward in District 9, due to COVID-19, many citizens avoid direct visits to the ward headquarters for common tasks like private house address registration, certifying a copied document, and civil status registration as they use the online alternative. This also effectively contributes to the implementation of e-government and administrative reform.

Recently, the Ho Chi Minh City People’s Committee has sent a message on encouraging citizens and businesses in the city to use online services instead of directly carrying out these tasks at administration agencies to minimize personal contact during the COVID-19 outbreak.

Accordingly, people in need can visit this website for level-3 and level-4 public services.

In addition, in this sensitive time, the Ho Chi Minh City Post Office reduces its delivery fee by 20 percent for results of administration procedures./.