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The Office of the Ho Chi Minh city People's Committee saved time and VND15 billion over two years from changing invitations in paper to email and SMS.

Meanwhile, Deputy Chairman of the Ho Chi Minh city People’s Committee Tran Vinh Tuyen said that in order to evaluate the effectiveness of administrative reform, firstly it must consider the satisfaction of people and businesses; the responsibility of heads of units and the performance effectiveness of each cadre and civil servant. Since then, leaders of units consider increasing incomes for cadres and civil servants accurately and effectively.

“Income of cadres and civil servants, who are evaluated not satisfaction or low satisfaction by people and businesses, will never be increased. In addition, the rate of satisfaction of a unit is evaluated well to increase its income,” Mr. Tuyen said and released that the city’s people committee will have specific supervision method.

Speaking at the meeting, Secretary of the Ho Chi Minh city Party Committee Nguyen Thien Nhan highly appreciated smart city products used to serve people, such as the application “Binh Thanh online”, where receives complains of people through telephone software; the city’s Construction Department grants license through the Internet; and the city’s Department of Planning and Architecture has supplied software for people to check the planning in the city.     

However, Mr. Nhan also said that the administrative reform still has shortcomings such as two out of three districts do not have a system to receive feedback from people through the Internet.

“It is necessary to have a specific meeting for this problem. The city’s Department of Information and Communications must instruct all districts to implement a system to receive complains through the Internet so that people can submit their comments to the administration as soon as possible,” he said./.