More than 200 representatives from Government ministries, provinces and people participated in the conference, in addition to live viewers from across the country via the fan pages of the OOG; VnExpress; and UNDP. The conference is also aimed at increasing the quality of e-public services through the sharing of experiences in connecting with the National Public Service Portal from Thua Thien-Hue province and collecting citizens’ feedback. Comments from people watching the conference online were referenced for the Q&A session with citizens, chaired by HE. Mai Tien Dung, Minister, Office of Government, and Chair of the Prime Minister’s Advisory Council for Administrative Procedures Reform, and Mr. Phan Ngoc Tho, Chairperson, Thua Thien- Hue People’s Committee.
Minister and Chairman of the Government Office Mai Tien Dung speaks at the workshop (Photo: VNA)
“The ultimate goal of the National Public Service Portal is to Leave No One Behind, putting the people and businesses at the center, integrating public services of ministries, agencies and localities into the National Public Service Portal, thereby providing friendly online public services for the people regardless of time and administrative boundaries,” HE. Minister Mai Tien Dung said. The National Public Service Portal is also a channel to receive the feedback and recommendation from people and businesses so that people and businesses can join the Government in building institutions, thus improving administrative discipline and order.
Seven months after its launch, the National Public Service Portal has integrated 750 online public services (359 services for people and 414 for businesses); got 189,000 accounts registered; received more than 179,000 online documents on the National Portal; and responded to 16,600 phone inquiries. E-payment has been integrated with 06 ministries and 33 out of 63 provinces.
In her opening remarks, UNDP Resident Representative in Viet Nam Caitlin Wiesen highlighted four reasons for undertaking administrative procedures online, including safety, convenience, reduced carbon, and less opportunity for corruption.
“E-governance and digital transformation has become even more vital and urgent in the context of COVID-19,” Ms. Wiesen said. “I would like to commend the Government of Viet Nam for its commitment at the highest level to e-governance and digital transformation. Citizens engagement is key, both for promoting e-governance and for improving its quality”.
Addressing the Conference, H.E. Ms. Robyn Mudie, Ambassador of Australia to Viet Nam, emphasized Australia’s strong partnership with Viet Nam supporting e-government. “For the past few years, Australia has walked alongside Viet Nam in its e-governance journey: sharing lessons and experiences from both sides. I’m impressed by how much Viet Nam has achieved and honored to take another step on this path today,” she said.
During the conference, ministries and agencies introduced online public services such as voluntary social insurance and extension of the validity of the health insurance card for household; issuance of driving license, etc. These are essential public services for citizens, which have recently integrated into the National Public Service Portal./.